At BIRCHCITY, we want you to be 100% satisfied with your purchase. For any reason you are not happy with your purchase, please contact us. Please read BIRCHCITY’s Shipping & Refund Policy below.

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Continental USA Domestic Shipping Rates and Estimates: All orders up to $99 pre-tax have a flat rate of $12. Estimated delivery time: 2-5 business days.
• At the moment, we do not ship to P.O Boxes, you must have a valid address within the continental USA.
• All shipping charges are not refundable

• Returns are only available if the item is received within 30 days of the delivery date.
• Please make sure all returns are in original condition with tags and the packing slip or order confirmation.
• No refunds are available for FINAL SALE items.
• Please allow 7-10 business days after delivery for the refund to be processed.
• All returns will be refunded to the original payment method.
• After 10 business days, if you have still not received your refund, contact your credit card company as it may take some time to process a refund to your credit account. If your credit card company does not have any information, please contact our customer service team to assist you.
If you have any additional questions, please contact us at customerservice@birchcity.com